Instant Messaging (Thing 7)

I spent some time going through the tutorial again.
I have set up two contact groups, Student Storytellers and Collection Development team.
I tagged Kelly, so I will know when she is available today.
I have not instigaged my own communication but have IM twice. Once Claudia and I were looking over the Gale titles to purchase with our grant money. We weren't sure of the criteria regarding use of the grant money so we used Communicator to get quick information from Gary.
One Thursday morning, I was working in Teens and Larissa could not find part of a flannel story we were going to use that morning. She and I could quickly communicate to try to figure out the location of the flannel.

I would think providing reference work this way could be beneficial as well as trying. I like the idea of getting instant feedback from a patron so you know whether or not you are on the rigth track or if you have answered their question. But what if their question becomes or is cumbersome, then this may not be the best method. Or the patron will just not quit with the questions!